Welcome to Casa Las Banderas. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide to Us
When you use our Services, we may collect information you provide directly, including:
Account information: Name, email, phone number, profile photo, government-issued ID.
Payment information: Credit/debit card details, billing address, or other payment data.
Booking and communication: Messages between hosts and guests and reviews.
Information We Automatically Collect
We also collect information automatically when you use our Services:
Usage data: Device type, browser, IP address, pages visited, interaction with content.
Location data: GPS data (with your permission), approximate location from IP.
Cookies and tracking: Cookies, pixels, and similar technologies to track use and improve service.
Information from Third Parties
We may receive information from:
Social media services: If you link a third-party account (e.g., Google or Facebook).
Background check providers: Where applicable and permitted by law.
Payment processors: For payment verification and fraud prevention.
2. How We Use Your Information
We use your information to:
Provide, personalize, and improve the Services.
Enable bookings, listings, payments, and communications.
Verify identity, conduct background checks, and prevent fraud.
Provide customer support.
Send transactional and promotional communications.
Comply with legal obligations.
3. Sharing Your Information
We may share your information with:
Other users: When you make a booking or listing (e.g., your profile, reviews).
Service providers: For payment processing, hosting, customer service.
Legal authorities: If required by law or in response to legal requests.
We do not sell your personal data.
4. Your Choices
Access and update: You can access and update your account information at any time.
Communications: You can opt out of marketing emails via your account settings or unsubscribe link.
Tracking tools: Adjust cookie preferences in your browser or device settings.
Account deletion: You can request deletion of your account by contacting us.
5. Data Retention
We retain your information as long as necessary to:
Fulfill our services and legal obligations,
Resolve disputes,
Enforce our policies.
When no longer needed, we securely delete or anonymize the data.
6. Security
We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.
7. International Transfers
If you are located outside the country where our servers are, your information may be transferred to and processed in that country. We use appropriate safeguards such as Standard Contractual Clauses for cross-border data transfers.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children without verifiable parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We’ll notify you of any significant changes and update the “Last updated” date at the top of this policy.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
Email: info@casalasbanderas.com